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2018 Mercedes benz E400 Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1472355
Internal NHTSA #	11100119
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	E400
Model Year	2018
File date	01/06/18
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	Recently purchased a 2018 mercedes-benz e400 4matic wagon with premium package 3 that includes all of the available driver assistance programs (semi autonomous steering, adaptive cruise control, lane keep assistance, blindspot detection, automatic parking assist, cross traffic alert). According to mercedes, the program titled drive pilot with steer assist, is able to keep the vehicle in the lane when there are lane markings or even follow a car ahead if there are no lane markings. Well, this system is terrible. It can't stay centered in the lane, instead it feels like you're playing a game of pong going back and forth between the lane markers. That is, when it works. When it doesn't work (most of the time), you will be going down the road and it suddenly starts drifting out of the lane to follow the curve of an off ramp or it suddenly disables itself because it can't figure out where the lane markings are. There's no audible warning or big visual cue the steer assist has ended, just a tiny little steering wheel icon in the head up display turns from green to gray. Mercedes advertised this system to be better than or at least on par with tesla's autopilot, yet it can't read stop lights, can't even stay in well marked lanes and combined with the adaptive cruise control that has no way of changing how quickly it accelerates, feels like the car is out of control. What i find even more disappointing is that the mercedes apparently will not be given software updates to improve the system unlike tesla who is constantly providing their vehicles with over the air updates. If mercedes can't do ota updates fine, but they must update these cars are the dealers. I feel like this system desperately needs a software update to be even marginally functional. Dealer has no clue about these issues because our car was one of the only ones ordered with all of the assistance programs.
Vehicle Mileage at Failure	1250
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	RALEIGH, NC
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	75
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1C4BJWCG6CL273755 W0L0TGF7532023160 KLAGA69UDCB027672 KMHJ5812HKU812976 X4X5C39480D825946 5XYKTCA14BG134905 SALWA2BV0KA857288 WBAFW75000C474035 VF3CCHM26GW030579 VF1RJ900160923153 MBHZCDESKTH643864 YV4902BZXD1160396

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2018 Mercedes benz E400 Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2018 Mercedes benz E400 Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?